Contact Us

Get in touch with Kanoa Hawaii

We’re here to help with orders, plant care, and product questions. We typically reply within 1–2 business days.

Fastest ways to reach us

Order questions

Please include your order number for anything related to shipping, damage, or returns.

For plants that arrive damaged or DOA, see our Refund & Returns Policy for next steps.

Before You Contact Us

Q: When will my order ship? - We typically ship within 3–5 business days. You’ll receive a tracking number by email once your plants are on the way. See our Shipping Policy for details.

Q: What if my plant arrives damaged or DOA? - If your plant arrives in poor condition, please email us with your order number and a photo. We’ll make it right. See our Refund & Returns Policy for next steps.

Q: Do you ship outside Hawaii? - Yes! We ship plants throughout the U.S. mainland (with the required agricultural inspections). See our Shipping Policy for more info.

Q: How do I update or change my order? - Contact us as soon as possible with your order number. If your order hasn’t shipped yet, we can help adjust it. Use the form below or email us at aloha@kanoahawaii.com.

Mailing address

Kanoa Hawaii
PO Box 972
Hilo, HI 96721-0972


Mahalo for supporting a Hawaii-grown business 🌺

Contact Form