Shipping policy
Last updated: October 28, 2026
At Kanoa Hawaii, we carefully prepare and ship each order so your plants and products arrive safely. This page explains our processing times, shipping methods, delivery estimates, and special considerations for live plants.
Processing Times
We generally ship orders on Mondays to minimize the time live plants spend in transit or at carrier facilities over weekends.
Orders placed by Thursday are typically prepared for the following Monday’s shipment, subject to product availability, agricultural inspection requirements, and our shipping schedule. Orders placed after Thursday may ship the following week.
We often accommodate later orders when possible, but cannot guarantee shipment on a particular date.
During peak seasons, holidays, or extreme weather conditions, shipping schedules may be adjusted to protect live plants. We’ll notify you if your order experiences a significant delay.
You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Carriers
We primarily ship using FedEx 2Day service to provide reliable, expedited transportation for live plants.
USPS may be used for certain destinations, including PO Boxes, or when appropriate for the products being shipped.
Shipping Times
FedEx 2Day shipments typically arrive within two business days after shipment.
Delivery times may vary depending on destination, carrier schedules, holidays, weather conditions, and other circumstances beyond our control.
Shipping transit times do not include order processing time.
Shipping Rates
We offer straightforward, flat-rate shipping with no minimum purchase requirement.
Standard Shipping: $25 per order.
Signature Required: $33 per order, including optional signature service.
Alaska Shipping: $55 per order.
Shipping charges are displayed at checkout before payment.
Live Plant Shipping
Plants are carefully packaged using methods appropriate for each variety, which may include protective wrapping, unpotted plantlets, or starter pots.
Packaging methods may vary according to agricultural regulations and destination requirements.
Some cosmetic stress, such as temporary drooping or minor blemishes, is normal following shipment and typically resolves as plants acclimate to their new environment.
We may temporarily hold shipments during periods of extreme heat or cold to protect plant health. We’ll contact you if a weather-related hold affects your order.
Planting and care instructions are included with applicable products.
Delivery Issues
Please bring packages indoors promptly after delivery. We are not responsible for plants left outdoors or exposed to adverse weather conditions after delivery.
If your package is marked as delivered but cannot be located, please contact the carrier first. You may also email us for assistance.
If your plants arrive damaged or dead on arrival, please refer to our Refund & Returns Policy for instructions.
Dropshipped Items (Future Orders)
Some non-plant items (e.g., tools, décor, accessories) may be shipped directly from our suppliers. These items may:
- Arrive separately from plant orders.
- Have different shipping timelines or methods.
- Include special shipping notes on the product page or at checkout.
Where We Ship
We currently ship within the United States.
We do not ship live plants internationally due to agricultural restrictions.
Certain plants and plant materials may be restricted from shipment to specific destinations under federal or state agricultural regulations.
Questions
If you have questions about shipping or the status of your order, please contact us.
